Finding the right POS system for an Australian retail business is less about finding “the best” software and more about finding the right “fit” for your specific counter. Many local retailers have seen great success with global platforms like Epos Now, which offers a versatile, cloud-based entry point into digital management.
However, as a retail business matures, its needs often shift from “general” to “specialised.” If you are currently using Epos Now but find yourself needing deeper inventory controls or more local integration, Tower Systems offers a compelling, Australian-made alternative designed specifically for independent retail.
If you are an EPOS Now customer, Tower Systems might be an alternative worth exploring.
Here is a look at why Tower Systems is a practical step forward for retailers looking for a more tailored experience.
“Moving Beyond General POS: Why Australian Specialty Retailers are Choosing Tower Systems”
1. Built for the “Deep Niche”
While Epos Now is a fantastic “all-rounder” that accommodates a wide variety of store types, Tower Systems is built for specialty retail. Tower focuses on industries with complex requirements that general platforms often struggle to meet without “workarounds.”
- Garden Centres: Managing green-life, weather-proof labelling, and seasonal stock.
- Jewellers: Handling repairs, valuations, and individual item images.
- Newsagents & Gift Shops: Integration with Australian-specific suppliers and magazine management.
- Pet Stores: Managing weight-based sales and “frequent buyer” food clubs.
If your inventory involves more than just a barcode—such as serial numbers, dimensions, or workshop components—a specialist system can save you hours of manual data entry.
2. A “No-Script” Local Support Model
Epos Now’s global scale is impressive, but for many Australian business owners, there is immense value in knowing exactly who is on the other end of the phone.
Tower Systems is local. When you call the help desk, you are speaking to a team in Australia or New Zealand who understands the local retail climate, Australian GST nuances, and specific public holiday schedules. They pride themselves on a “no-script” approach, meaning we focus on a genuine conversation to solve your specific issue immediately.
3. Smarter Local Loyalty Tools
General POS systems often rely on a standard “points-per-dollar” system. While functional, these points are often forgotten by customers.
Tower Systems offers a proactive Voucher system. By printing a physical, time-limited discount voucher on the receipt based on what the customer just bought, you provide a tangible reason for them to return to yourstore rather than a big-box competitor. It’s a retail-first strategy designed to increase “basket size” and return visits.
4. Transparent, Transaction-Free Costs
When comparing POS providers, look at the Total Cost of Ownership. Some global platforms can become more expensive as you scale or add specific integrations.
Tower Systems offers a transparent, flat-rate monthly model that includes:
- Regular software updates.
- On-demand help desk support.
- One-on-one training sessions.
Tower does not charge “transaction taxes” on your sales. You choose your preferred Australian payment provider (like Tyro, Westpac, or Linkly), and we simply make the software work for you.
Is it time for a specialist perspective?
Every retail business reaches a point where “standard” software no longer feels like enough. If you find yourself wanting more from your inventory management or more hands-on local support, it might be time to see what an Australian specialist can do for your shop floor.
Take your time. Do your research. It’s an important decision.
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